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98 lines
3.9 KiB
PHP
98 lines
3.9 KiB
PHP
<?php
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namespace App\Http\Controllers\Admin;
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use App\Http\Controllers\Controller;
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use App\Http\Requests\Admin\TicketRequest;
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use App\Models\Ticket;
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use App\Models\User;
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use App\Notifications\TicketClosed;
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use Illuminate\Contracts\View\View;
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use Illuminate\Http\JsonResponse;
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use Illuminate\Http\Request;
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class TicketController extends Controller
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{
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public function index(Request $request): View
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{ // 工单列表
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$query = Ticket::where(function ($query) {
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$query->where('admin_id', auth()->id())->orWhereNull('admin_id');
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})->with('user:id,username');
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$request->whenFilled('username', function ($username) use ($query) {
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$query->whereHas('user', function ($query) use ($username) {
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$query->where('username', 'like', "%$username%");
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});
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});
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return view('admin.ticket.index', [
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'ticketList' => $query->orderBy('status')->latest()->paginate(10)->appends($request->except('page')),
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'responseStats' => Ticket::getAvgFirstResponseData(),
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'ticketStats' => Ticket::getTicketStatusStats(),
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'todayTicketCount' => Ticket::getTodayTicketCount(),
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'avgCloseTime' => Ticket::getAvgCloseTime(),
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]);
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}
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public function store(TicketRequest $request): JsonResponse
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{ // 创建工单
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$data = $request->validated();
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$user = null;
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if (! empty($data['uid'])) {
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$user = User::find($data['uid']);
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} elseif (! empty($data['username'])) {
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$user = User::whereUsername($data['username'])->first();
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}
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if (! $user) {
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return response()->json(['status' => 'fail', 'message' => trans('admin.marketing.targeted_users_not_found')]);
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}
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if ($user->id === auth()->id()) {
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return response()->json(['status' => 'fail', 'message' => trans('admin.ticket.self_send')]);
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}
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if (Ticket::create(['user_id' => $user->id, 'admin_id' => auth()->id(), 'title' => $data['title'], 'content' => clean($data['content']), 'status' => 1])) {
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return response()->json(['status' => 'success', 'message' => trans('common.success_item', ['attribute' => trans('common.create')])]);
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}
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return response()->json(['status' => 'fail', 'message' => trans('common.failed_item', ['attribute' => trans('common.create')])]);
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}
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public function edit(Ticket $ticket): View
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{ // 回复
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return view('admin.ticket.reply', [
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'ticket' => $ticket,
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'user' => $ticket->user,
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'replyList' => $ticket->reply()->with(['ticket:id,status', 'admin:id,username,qq', 'user:id,username,qq'])->oldest()->get(),
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]);
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}
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public function update(Request $request, Ticket $ticket): JsonResponse
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{ // 回复工单
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$content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300);
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if ($ticket->reply()->create(['admin_id' => auth()->id(), 'content' => $content])) {
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$ticket->update(['status' => 1]);
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return response()->json(['status' => 'success', 'message' => trans('common.success_item', ['attribute' => trans('user.ticket.reply')])]);
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}
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return response()->json(['status' => 'fail', 'message' => trans('common.failed_item', ['attribute' => trans('user.ticket.reply')])]);
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}
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public function destroy(Ticket $ticket): JsonResponse
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{ // 关闭工单
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if (! $ticket->close()) {
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return response()->json(['status' => 'fail', 'message' => trans('common.failed_item', ['attribute' => trans('common.close')])]);
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}
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// 通知用户
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if (sysConfig('ticket_closed_notification')) {
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$ticket->user->notify(new TicketClosed($ticket->id, $ticket->title, route('ticket.edit', $ticket), \request('reason'), true));
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}
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return response()->json(['status' => 'success', 'message' => trans('common.success_item', ['attribute' => trans('common.close')])]);
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}
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}
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