ProxyPanel/app/Http/Controllers/Admin/TicketController.php

<?php

namespace App\Http\Controllers\Admin;

use App\Http\Controllers\Controller;
use App\Http\Requests\Admin\TicketRequest;
use App\Models\Ticket;
use App\Models\User;
use App\Notifications\TicketClosed;
use Illuminate\Contracts\View\View;
use Illuminate\Http\JsonResponse;
use Illuminate\Http\Request;

class TicketController extends Controller
{
    public function index(Request $request): View
    { // 工单列表
        $query = Ticket::where(function ($query) {
            $query->where('admin_id', auth()->id())->orWhereNull('admin_id');
        })->with('user:id,username');

        $request->whenFilled('username', function ($username) use ($query) {
            $query->whereHas('user', function ($query) use ($username) {
                $query->where('username', 'like', "%$username%");
            });
        });

        return view('admin.ticket.index', [
            'ticketList' => $query->orderBy('status')->latest()->paginate(10)->appends($request->except('page')),
            'responseStats' => Ticket::getAvgFirstResponseData(),
            'ticketStats' => Ticket::getTicketStatusStats(),
            'todayTicketCount' => Ticket::getTodayTicketCount(),
            'avgCloseTime' => Ticket::getAvgCloseTime(),
        ]);
    }

    public function store(TicketRequest $request): JsonResponse
    { // 创建工单
        $data = $request->validated();

        $user = null;
        if (! empty($data['uid'])) {
            $user = User::find($data['uid']);
        } elseif (! empty($data['username'])) {
            $user = User::whereUsername($data['username'])->first();
        }

        if (! $user) {
            return response()->json(['status' => 'fail', 'message' => trans('admin.marketing.targeted_users_not_found')]);
        }

        if ($user->id === auth()->id()) {
            return response()->json(['status' => 'fail', 'message' => trans('admin.ticket.self_send')]);
        }

        if (Ticket::create(['user_id' => $user->id, 'admin_id' => auth()->id(), 'title' => $data['title'], 'content' => clean($data['content']), 'status' => 1])) {
            return response()->json(['status' => 'success', 'message' => trans('common.success_item', ['attribute' => trans('common.create')])]);
        }

        return response()->json(['status' => 'fail', 'message' => trans('common.failed_item', ['attribute' => trans('common.create')])]);
    }

    public function edit(Ticket $ticket): View
    { // 回复
        return view('admin.ticket.reply', [
            'ticket' => $ticket,
            'user' => $ticket->user,
            'replyList' => $ticket->reply()->with(['ticket:id,status', 'admin:id,username,qq', 'user:id,username,qq'])->oldest()->get(),
        ]);
    }

    public function update(Request $request, Ticket $ticket): JsonResponse
    { // 回复工单
        $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300);

        if ($ticket->reply()->create(['admin_id' => auth()->id(), 'content' => $content])) {
            $ticket->update(['status' => 1]);

            return response()->json(['status' => 'success', 'message' => trans('common.success_item', ['attribute' => trans('user.ticket.reply')])]);
        }

        return response()->json(['status' => 'fail', 'message' => trans('common.failed_item', ['attribute' => trans('user.ticket.reply')])]);
    }

    public function destroy(Ticket $ticket): JsonResponse
    { // 关闭工单
        if (! $ticket->close()) {
            return response()->json(['status' => 'fail', 'message' => trans('common.failed_item', ['attribute' => trans('common.close')])]);
        }
        // 通知用户
        if (sysConfig('ticket_closed_notification')) {
            $ticket->user->notify(new TicketClosed($ticket->id, $ticket->title, route('ticket.edit', $ticket), \request('reason'), true));
        }

        return response()->json(['status' => 'success', 'message' => trans('common.success_item', ['attribute' => trans('common.close')])]);
    }
}