---
name: "\U0001F41B Bug/Issue Report"
about: Report a problem to help us improve the module!
title: ''
labels: bug
assignees: ''

---

**Please describe the module problem clearly:**

A clear and concise description of what the bug is.

**To reproduce for testing, do this:**

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error (etc etc)

**Instead, expected behaviour is:**

A clear and concise description of what you expected to happen.

**Screenshots of the problem (not configs):**

If applicable, add screenshots to help explain your problem to us.

Enabling full error displaying should include a stack trace too!

**Module > Support/Health tab (remove IP and paste here):**
- Version of module
- Web Server info
- PHP version
- etc.

**Config Screenshots: WHMCS Package, Module Plan, PVE, etc:**

Do not hold back! We need full visibility to help you.

To help with this, read the README and screenshot **per config step.**

We spend time making it easy for you to get help - please respect that & help us!

**WHMCS Information (please complete the following):**

 - WHMCS Version (must be supported):
 - Static, Public IPv4 Address?
 - Using HTTPS w/ Valid Cert?

**Proxmox Information (complete the following):**

- Public IPv4 for Proxmox?
- FCrDNS for Proxmox node/s?
- VNC configuration followed?

**WHMCS Debug Log of any failed request + Proxmox Logs:**

Include the logs, meaning debug log from WHMCS and regular from Proxmox.

Note: To do this, you need to enable Debug Logging in 2 places. Read the README!

**Advise how your WHMCS and Proxmox networking is configured**

- Firewalls?
- Dynamic IP or CGNAT?
- Did the issue not used to happen?
- Describe the connectivity, other behaviours, etc.

We cannot help if you have an impossible set-up, like Dynamic IP and expecting it to work.

**Confirm that you have MORE THAN 100 services (all statuses) in WHMCS?**

Otherwise you will receive a "value does not look like a valid VM ID" error. Check the error!

**Verify that you have read the README.md file in full - confirm here please.**

We will close issues which show that insufficient reading, troubleshooting, etc, was undertaken firstly.
